Shipping and delivery

SHIPPING OPTIONS AT HLIFEMALL


Hlifemall offers free standard shipping within the US for both guests and members.

Additional shipping options are available during the checkout process:

Simply click "Edit" in the shipping section to select your preferred shipping method.

(For some remote countries, additional shipping charges may apply during the payment process.)

The following are the logistics details:

Freight Name
Shipping amount
Shipping time
Expedited Shipping
$14.99
10-14 days
Free Shipping
$0.00
15-25 days
Standard Shipping
$6.99
15-25 days



ADDITIONAL INFORMATION

• Why isn't my tracking number updating?

If no status is available or the information hasn't changed since your last check, please check the information regularly. It will be updated within the next few business days.

To optimize our worldwide shipping service, we have multiple warehouse locations in Germany, Asia, and Europe. Orders containing multiple items may be shipped separately if not all items are available at the main warehouse.

Packages also undergo customs clearance in Germany, which can affect both delivery times and shipment status updates.

Delivery times:

USA, Germany, Canada, and the UK: 10-20 business days

Latin America and remote regions: 15-25 business days

Because mail volumes fluctuate daily, we cannot guarantee delivery times. All deliveries are made Monday through Friday by 5:00 PM local time (except in the case of unforeseen circumstances such as traffic delays, staff shortages, extreme weather conditions, or natural disasters).

• When will my tracking number be updated?

Tracking information will be available 1-3 business days after the package arrives at the distribution center and begins delivery. This scanning process may occur multiple times at the same facility and/or on different days while the package is being processed or transported.

If the tracking number is not available within 3 business days, your item is still in quality control. Our QA experts ensure that the product meets our high standards.

We understand the desire for timely delivery and apologize for any delays. Our goal is to earn and maintain your trust. If we make a mistake, we will correct it.

For more information about your order, please contact us during business hours by email at service@hlifemall.com.

• What does "Origin Post is Preparing Shipment" mean?

This means that the originating country's postal service has accepted the package and electronically transmitted the information to the destination carrier (e.g., USPS). The "Origin Post is Preparing Shipment" status remains until the package clears customs (ISC) and has been scanned by the USPS. This status can therefore occur even after it arrives in the destination country.

Please be assured that we are working hard to ship your package as quickly as possible. Should any delays occur, we apologize for the inconvenience.

If you have any questions about the status of your shipment, please feel free to contact us.